What is the duty of an insurer to investigate and exercise caution in evaluating the circumstances?
Ontario, Canada
The following excerpt is from Blake v. Dominion of Canada General Insurance Co., 2013 ONSC 6069 (CanLII):
So what are the elements of this duty? An insurer is entitled to “thoroughly investigate a claim and exercise caution in evaluating the circumstances. The insurer is not bound by the initial findings of its investigators.” Further inquiries can be pursued (Whiten v. Pilot, para. 102).
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