MEMO TO:
Alexsei Demo US
RESEARCH ID:
#400036154456ee
JURISDICTION:
State
STATE/FORUM:
California, United States of America
ANSWERED ON:
April 20, 2021

Issue:

Does an employer's duty to accommodate employee disabilities extend to requiring an employer to transition to a paperless office in order to allow an employee with a severe anxiety disorder to work from home?

Facts:

The employer is a small law practice employing 12 lawyers and 6 legal assistants. The assistants' duties include a lot of filing, faxing, mailing, and preparing physical documents. One of the assistants was recently diagnosed with a severe anxiety disorder that is triggered by being around other people, including co-workers in the office. The assistant also has trouble commuting to work on public transit and does not have a car. The assistant is requesting to work from home. The employer wants to know if they must accommodate this request by purchasing and implementing expensive document management software that would allow the assistant to complete her duties without access to the law firm's paper files.

Conclusion:

Under the Americans with Disabilities Act ("ADA"), employers with fifteen or more employees may not discriminate against a qualified individual with a disability in regards to job application procedures, the hiring, advancement, or discharge of employees, employee compensation, job training, and other terms, conditions, and privileges of employment. "Discriminating" includes not making reasonable accommodations for the limitations of an otherwise qualified individual with a disability, unless the accommodation would impose undue hardship on the employer. (42 U.S.C. § 12112; Americans with Disabilities Act)

The California Fair Employment and Housing Act ("FEHA") also requires employers to provide reasonable accommodation for an employee's disability unless it would cause the employer undue hardship. An emotional or mental illness is a mental disability under FEHA. (Cal. Gov. Code § 12926; Cal. Gov. Code § 12940)

"Undue hardship" is defined the same way in the ADA and FEHA and means an action requiring significant difficulty or expense when considering the nature and cost of the accommodation, the overall financial resources available, the effect of the accommodation on other employees and the facility in general, and the nature of the employer's operations. (Cal. Gov. Code § 12926; 42 U.S.C. § 12111)

In order to make out a claim for failure to reasonably accommodate, the plaintiff must prove that they have a disability, that they are qualified to perform the essential functions of the position, and that the employer failed to reasonably accommodate the plaintiff's disability. (Scotch v. Art Institute of California)

A "reasonable accommodation" is a modification or adjustment to the workplace that enables the employee to perform the essential functions of the job held or desired, but is not necessarily the best accommodation or the accommodation sought by the employee. If multiple accommodation options would be effective, the employer has the ultimate discretion to choose between the effective accommodations. It is open to the employer to choose the less expensive or easier accommodation. (Hanson v. Lucky Stores, Inc.; Scotch v. Art Institute of California)

No California or Ninth Circuit decisions were identified that raised the question of whether an employer is required to implement software specifically to facilitate working from home. However, there are a number of decisions coming to different conclusions as to whether telecommuting is itself a reasonable accommodation of an employee's disability. The differing outcomes of the cases depend on the nature of the employees' positions.

Under the ADA, employers have an obligation to accommodate an employee's limitations in getting to and from work. (Ravel v. Hewlett-Packard Enter., Inc.)

Allowing an employee to telecommute may be a reasonable accommodation if the essential functions of the position can be done at home. (Norris v. Allied-Sysco Food Services)

If the plaintiff's position involves work that is done primarily on a virtual basis, it does not pose an undue burden on the employer to allow the plaintiff to work from home. (Ravel v. Hewlett-Packard Enter., Inc.)

In the recent unreported decision of White v. Emp't Dev. Dep't, the California Court of Appeal for the Third District held that the employee's request to work from home was an unreasonable accommodation request. One of the duties of the plaintiff's employment was the handling of confidential personnel records. This made the request to work from home impractical. The parties do not appear to have raised and the Court did not discuss whether technology could have ameliorated these confidentiality concerns.

In Andrade v. City of Milpitas (unreported), the plaintiff suffered from fibromyalgia. She was an office specialist for the city. Her position involved transcribing planning commission meetings and drafting the meeting minutes, as well as performing office administrative functions, filing documents, etc. The city had allowed the plaintiff to work from home for two to four hours per week. She could transcribe the meeting minutes during that time. However, the plaintiff argued that she had not been reasonably accommodated because the city never provided her with network access. The California Court of Appeal for the Sixth District disagreed, finding that network access was not necessary in order to transcribe the minutes because she could do so from videos of the meetings on tape or the city's website.

Law:

The Americans with Disabilities Act ("ADA"), codified at 42 U.S.C. § 12201 et. seq., prohibits covered employers from discriminating against qualified individuals on the basis of disability. 

Pursuant to 42 U.S.C. § 12112, employers with fifteen or more employees may not discriminate against a qualified individual with a disability in regards to job application procedures, the hiring, advancement, or discharge of employees, employee compensation, job training, and other terms, conditions, and privileges of employment. "Discriminating" includes not making reasonable accommodations for the limitations of an otherwise qualified individual with a disability, unless the accommodation would impose undue hardship on the employer:

(a) General rule

No covered entity shall discriminate against a qualified individual on the basis of disability in regard to job application procedures, the hiring, advancement, or discharge of employees, employee compensation, job training, and other terms, conditions, and privileges of employment.

(b) Construction

As used in subsection (a), the term "discriminate against a qualified individual on the basis of disability" includes-

[...]

(5)

(A) not making reasonable accommodations to the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or employee, unless such covered entity can demonstrate that the accommodation would impose an undue hardship on the operation of the business of such covered entity; or

(B) denying employment opportunities to a job applicant or employee who is an otherwise qualified individual with a disability, if such denial is based on the need of such covered entity to make reasonable accommodation to the physical or mental impairments of the employee or applicant;

"Qualified individual", "reasonable accommodation", and "undue hardship" are defined in 42 U.S.C. § 12111. A qualified individual is someone who, with or without reasonable accommodation, can perform the essential functions of the job:

(8) Qualified individual

The term "qualified individual" means an individual who, with or without reasonable accommodation, can perform the essential functions of the employment position that such individual holds or desires. For the purposes of this subchapter, consideration shall be given to the employer's judgment as to what functions of a job are essential, and if an employer has prepared a written description before advertising or interviewing applicants for the job, this description shall be considered evidence of the essential functions of the job.

"Reasonable accommodation" may include modified work schedules and the acquisition or modification of equipment or devices:

(9) Reasonable accommodation

The term "reasonable accommodation" may include-

(A) making existing facilities used by employees readily accessible to and usable by individuals with disabilities; and

(B) job restructuring, part-time or modified work schedules, reassignment to a vacant position, acquisition or modification of equipment or devices, appropriate adjustment or modifications of examinations, training materials or policies, the provision of qualified readers or interpreters, and other similar accommodations for individuals with disabilities.

"Undue hardship" means an action requiring significant difficulty or expense when considering the nature and cost of the accommodation, the overall financial resources available, the effect of the accommodation on other employees and the facility in general, and the nature of the employer's operations:

(10) Undue hardship

(A) In general

The term "undue hardship" means an action requiring significant difficulty or expense, when considered in light of the factors set forth in subparagraph (B).

(B) Factors to be considered

In determining whether an accommodation would impose an undue hardship on a covered entity, factors to be considered include-

(i) the nature and cost of the accommodation needed under this chapter;

(ii) the overall financial resources of the facility or facilities involved in the provision of the reasonable accommodation; the number of persons employed at such facility; the effect on expenses and resources, or the impact otherwise of such accommodation upon the operation of the facility;

(iii) the overall financial resources of the covered entity; the overall size of the business of a covered entity with respect to the number of its employees; the number, type, and location of its facilities; and

(iv) the type of operation or operations of the covered entity, including the composition, structure, and functions of the workforce of such entity; the geographic separateness, administrative, or fiscal relationship of the facility or facilities in question to the covered entity.

The California Fair Employment and Housing Act ("FEHA"), as codified at Cal. Gov. Code § 12940, also requires employers to provide reasonable accommodation for an employee's disability unless it would cause the employer undue hardship:

It is an unlawful employment practice, unless based upon a bona fide occupational qualification, or, except where based upon applicable security regulations established by the United States or the State of California:

(a) For an employer, because of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, or veteran or military status of any person, to refuse to hire or employ the person or to refuse to select the person for a training program leading to employment, or to bar or to discharge the person from employment or from a training program leading to employment, or to discriminate against the person in compensation or in terms, conditions, or privileges of employment.

(1) This part does not prohibit an employer from refusing to hire or discharging an employee with a physical or mental disability, or subject an employer to any legal liability resulting from the refusal to employ or the discharge of an employee with a physical or mental disability, if the employee, because of a physical or mental disability, is unable to perform the employee's essential duties even with reasonable accommodations, or cannot perform those duties in a manner that would not endanger the employee's health or safety or the health or safety of others even with reasonable accommodations.

(2) This part does not prohibit an employer from refusing to hire or discharging an employee who, because of the employee's medical condition, is unable to perform the employee's essential duties even with reasonable accommodations, or cannot perform those duties in a manner that would not endanger the employee's health or safety or the health or safety of others even with reasonable accommodations. Nothing in this part shall subject an employer to any legal liability resulting from the refusal to employ or the discharge of an employee who, because of the employee's medical condition, is unable to perform the employee's essential duties, or cannot perform those duties in a manner that would not endanger the employee's health or safety or the health or safety of others even with reasonable accommodations.

[...]

(m)

(1) For an employer or other entity covered by this part to fail to make reasonable accommodation for the known physical or mental disability of an applicant or employee. Nothing in this subdivision or in paragraph (1) or (2) of subdivision (a) shall be construed to require an accommodation that is demonstrated by the employer or other covered entity to produce undue hardship , as defined in subdivision (u) of Section 12926, to its operation.

(2) For an employer or other entity covered by this part to, in addition to the employee protections provided pursuant to subdivision (h), retaliate or otherwise discriminate against a person for requesting accommodation under this subdivision, regardless of whether the request was granted.

FEHA expands on the basic coverage of the ADA by extending protection to employees of employers with five or more employees. Cal. Gov. Code § 12926 defines "employer" as:

As used in this part in connection with unlawful practices, unless a different meaning clearly appears from the context:

[...]

(d) "Employer" includes any person regularly employing five or more persons, or any person acting as an agent of an employer, directly or indirectly, the state or any political or civil subdivision of the state, and cities, except as follows:

"Employer" does not include a religious association or corporation not organized for private profit.

Cal. Gov. Code § 12926 specifically defines "mental disability" to include emotional or mental illness:

(j) "Mental disability" includes, but is not limited to, all of the following:

(1) Having any mental or psychological disorder or condition, such as intellectual disability, organic brain syndrome, emotional or mental illness, or specific learning disabilities, that limits a major life activity. For purposes of this section:

(A) "Limits" shall be determined without regard to mitigating measures, such as medications, assistive devices, or reasonable accommodations, unless the mitigating measure itself limits a major life activity.

(B) A mental or psychological disorder or condition limits a major life activity if it makes the achievement of the major life activity difficult.

(C) "Major life activities" shall be broadly construed and shall include physical, mental, and social activities and working.

"Undue hardship" has the same definition as in the ADA:

(u) "Undue hardship" means an action requiring significant difficulty or expense, when considered in light of the following factors:

(1) The nature and cost of the accommodation needed.

(2) The overall financial resources of the facilities involved in the provision of the reasonable accommodations, the number of persons employed at the facility, and the effect on expenses and resources or the impact otherwise of these accommodations upon the operation of the facility.

(3) The overall financial resources of the covered entity, the overall size of the business of a covered entity with respect to the number of employees, and the number, type, and location of its facilities.

(4) The type of operations, including the composition, structure, and functions of the workforce of the entity.

(5) The geographic separateness or administrative or fiscal relationship of the facility or facilities.

The California Court of Appeal for the Fourth District set out the test for a failure to reasonably accommodate claim under FEHA in Scotch v. Art Institute of California, 173 Cal.App.4th 986 (Cal. Ct. App. 2009). The plaintiff must prove that they have a disability under FEHA, that they are qualified to perform the essential functions of the position, and that the employer failed to reasonably accommodate the plaintiff's disability (at 1009-1010):

In the fourth cause of action, Scotch alleged AIC breached its duty to provide him a reasonable accommodation in violation of section 12940, subdivision (m). The elements of a failure to accommodate claim are (1) the plaintiff has a disability under the FEHA, (2) the plaintiff is qualified to perform the essential functions of the position, and (3) the employer failed to reasonably accommodate the plaintiff's disability. (Wilson v. County of Orange, supra169 Cal.App.4th at p. 1192.)

The Court held that under both FEHA and the ADA, a "reasonable accommodation" is a modification or adjustment to the workplace that enables the employee to perform the essential functions of the job held or desired (at 1010):

The term "reasonable accommodation" is defined in the FEHA regulations only by means of example: "`Reasonable accommodation' may include either of the following: [¶] (1) Making existing facilities used by employees readily accessible to, and usable by, individuals with disabilities. [¶] (2) Job restructuring, part-time or modified work schedules, reassignment to a vacant position, acquisition or modification of equipment or devices, adjustment or modifications of examinations, training materials or policies, the provision of qualified readers or interpreters, and other similar accommodations for individuals with disabilities." (§ 12926, subd. (n); see Cal. Code Regs., tit. 2, § 7293.9, subd. (a); accord, 42 U.S.C. § 12111(9).)

In Nadaf-Rahrov, supra166 Cal.App.4th at pages 975-976, the court, adopting the definition found in the federal Equal Employment Opportunity Commission (EEOC) interpretive guidance on the Americans with Disabilities Act of 1990 ( 42 U.S.C. § 12101 et seq.) (ADA), interpreted "reasonable accommodation" to mean "a modification or adjustment to the workplace that enables the employee to perform the essential functions of the job held or desired." We agree with this definition. (14) As the Nadaf-Rahrov court reasoned, "[b]ecause the California Legislature has modeled the reasonable accommodation requirements of section 12940[, subdivision](m) and section 12940[, subdivision](n) on the parallel federal requirements, the EEOC's definition of `reasonable accommodation' appropriately guides our construction of the state laws." (Nadaf-Rahrov, supra166 Cal.App.4th at p. 975.)

A reasonable accommodation is not necessarily the best accommodation or the accommodation sought by the employee. As explained by the California Court of Appeal for the Second District in Hanson v. Lucky Stores, Inc., 74 Cal.App.4th 215 (Cal. Ct. App. 1999), if multiple accommodation options would be effective, the employer has the ultimate discretion to choose between the effective accommodations. It is open to the employer to choose the less expensive or easier accommodation (at 228):

Second, Hanson cannot be heard to complain that Lucky did not provide these measures because Lucky made two other reasonable and effective accommodations available to Hanson. The employer is not obligated to choose the best accommodation or the accommodation the employee seeks. (Soldinger v. Northwest Airlines, Inc. (1996) 51 Cal.App.4th 345, 370.) Rather, "The Appendix to the ADA regulations explains that `the employer providing the accommodation has the ultimate discretion to choose between effective accommodations, and may choose the less expensive accommodation or the accommodation that is easier for it to provide.' [Citation.] As the Supreme Court has held in analogous circumstances, an employee cannot make his employer provide a specific accommodation if another reasonable accommodation is instead provided. [Citation.]" (Hankins v. The Gap, Inc. (6th Cir. 1996) 84 F.3d 797, 800-801, quoting from Ansonia Board of Education v. Philbrook (1986) 479 U.S. 60, 68-69.)11

No California or Ninth Circuit decisions were identified that raised the question of whether an employer is required to implement software specifically to facilitate working from home. However, there are a number of decisions coming to different conclusions as to whether telecommuting is itself a reasonable accommodation of an employee's disability. The differing outcomes of the cases depend on the nature of the employees' positions.

In Norris v. Allied-Sysco Food Services, 948 F. Supp. 1418 (N.D. Cal. 1996), affirmed on appeal, Norris v. Sysco Corp., 191 F.3d 1043 (9th Cir. 1999), the plaintiff argued that her employer had failed to reasonably accommodate her disability (a back injury) by denying or ignoring her request to work from home. She worked as a "non-foods specialist at a food and related good distributor. Her main duties were selling food-related goods (supplies and equipment) and assisting sales representatives in the sale of these goods. Her duties required her to drive for long periods of time and to periodically list heavy objects. After the injury, she was offered the position of "brand manager", which was an entry-level administrative marketing position. Company policy required brand managers to work in the office. The position had many administrative and clerical duties and involved a lot of paperwork. At trial, the jury concluded that the plaintiff could have performed the essential functions with accommodation. On the defendant's motion for judgment as a matter of law or a new trial, the District Court for the Northern District of California held that a jury reasonably could have concluded that the essential functions of the position were administrative and clerical tasks such as doing paperwork, working on the computer, and talking on the telephone, and that these tasks could have been done at home. The Court held that allowing an employee to work from home may be a reasonable accommodation (at 1431-1432):

In this case, there was considerable testimony about what the essential functions of the Brand Manager position were from three Allied employees who at one time held the position. These employees testified that the Brand Manager position was mainly an administrative job. Based on this testimony, a reasonable jury could have concluded that the essential functions of the position were administrative and clerical tasks such as doing paperwork, working on the computer, and talking on the telephone. From the testimony of these three employees, a reasonable jury also could have concluded that the employees who actually held the Brand Manager position did not devote significant time to selling in the field and that selling in the field was therefore not an essential function of the Brand Manager position. See Facts ¶¶ 38-40.

[...]

The jury reasonably could have concluded from the evidence that the main way in which Norris's medical problems limited her ability to do her job was that her back injury prevented her from driving for long periods of time and lifting heavy objects. The jury also could have concluded, reasonably, that Norris's array of medical problems — back pain, chronic fatigue syndrome, neck pain, irritable bowel disease, urinary incontinence, and stress — would have made it difficult for her to put in full days of work or to adhere strictly to a regular work schedule. See Facts ¶¶ 3, 43.

Based on testimony by Norris and her physician, Dr. Tan, a jury could have reasonably found that Norris could have been reasonably accommodated by being permitted to work from home (part-time, if necessary), where she could have performed the administrative duties of the Brand Manager job on the computer and over the telephone. See Facts ¶¶ 43, 44. Under the ADA, reasonable accommodation may include "job restructuring, part-time, or modified work schedules." 42 U.S.C.A. § 12111(9)(B)see also Pattison v. Meijer, Inc., 897 F. Supp. 1002, 1007-08 (W.D.Mich. 1995). Allowing an employee to work at home may also be a reasonable accommodation. See Langon v. Department of Health Human Services, 959 F.2d 1053, 1060-61 (D.C. Cir. 1992).

In Ravel v. Hewlett-Packard Enter., Inc., 228 F. Supp. 3d 1086 (E.D. Cal. 2017), the United States District Court for the Eastern District of California came to different conclusions on whether the employer could reasonably accommodate the plaintiff by allowing her to work from home under the ADA than under FEHA. The plaintiff already worked from home part of the time, however, she sought to work from home on a full-time basis after she began experiencing sciatica pain as a result of a herniated disc and two bulging discs. The pain prevented her from being able to commute to work, which was a one-hour drive each way. The Court held that, under the ADA, employers have an obligation to accommodate an employee's limitations in getting to and from work (at 1093-1094):

The first alternative offered by defendant—working at its Roseville office with permission to lie down in the conference room as needed—does not "enabl[e plaintiff] to perform the duties of [her] position" because it does not address plaintiff's alleged inability to commute to Roseville. (See FAC ¶¶ 29, 36 (noting that hour-long commute to Roseville was "exacerbate[ing]" back condition).) Defendant argues that the ADA does not require employers to accommodate employees' commutes because commutes are not considered part of their job duties. (See Def.'s Mot. at 10–11.) The Ninth Circuit has held, however, that an employer has an obligation "to accommodate an employee's limitations in getting to and from work" under the ADA. Livingston v. Fred Meyer Stores , Inc., 388 Fed.Appx. 738, 740 (9th Cir. 2010) ; see also Humphrey , 239 F.3d at 1135 (holding that employer had obligation to accommodate employee's inability to get to work on time or at all due to obsessive compulsive disorder ). In light of this holding and in light of plaintiff's alleged inability to commute to the Roseville office, defendant's offer to have plaintiff continue working at the Roseville office does not constitute a reasonable accommodation . See Humphrey , 239 F.3d at 1137.

However, the Court held that the employer had nonetheless reasonably accommodated the plaintiff under the ADA by putting her on a medical leave of absence (at 1094):

Defendant's second alternative, however, has been recognized by the Ninth Circuit to be "reasonable." In Humphrey , the Ninth Circuit held that a "leave of absence for medical treatment may be a reasonable accommodation under the ADA" where it would "permit [an employee], upon [her] return, to perform the essential functions of [her] job." Humphrey , 239 F.3d at 1135–36. Leave need not be paid to be reasonable under the ADA. Nunes , 164 F.3d at 1247 ("Unpaid medical leave may be a reasonable accommodation under the ADA."); Dark v. Curry Cty. , 451 F.3d 1078, 1090 (9th Cir. 2006) (same).

Under FEHA, on the other hand, the employer may not require an employee to take a leave of absence when the employee is able to work with a different reasonable accommodation (at 1096):

Unlike the ADA, however, FEHA does not provide employers complete autonomy in choosing which reasonable accommodation , when there are more than one, to offer an employee. Section 11068(c) of title 2 of the California Code of Regulations ("section 11068(c)"), which implements FEHA's "reasonable accommodation " provision, states: "When an employee can work with a reasonable accommodation other than a leave of absence, an employer may not require that the employee take a leave of absence." Cal. Code Regs. tit. 2, § 11068(c) ; see also Wallace v. Cty. of Stanislaus , 245 Cal.App.4th 109, 134199 Cal.Rptr.3d 462 (5th Dist. 2016) (applying section 11068(c) in FEHA case). Pursuant to this regulation, an employer's decision to place an employee on leave when she is able to work with another reasonable accommodation "cannot be described as a lawful accommodation of a physical disability." Wallace , 245 Cal.App.4th at 134199 Cal.Rptr.3d 462.

The employer had placed the plaintiff on medical leave despite her asking to be allowed to work from home, or to work at an office closer to her home. The Court found that either option would have been a reasonable accommodation. Neither would pose an undue burden to the defendant, as the plaintiff's position involved work that was primarily done on a virtual basis (1096-1097):

Based on the facts alleged in plaintiff's Complaint, either accommodation proposed by plaintiff—work from home or work at Folsom—appears to be "reasonable": plaintiff alleges that when at home , she is able to work on her bed, "propped up with pillows, and conduct business with a laptop" without "miss[ing] a beat," and if allowed to work at Folsom, she would be able to perform her job as usual so long as she could lie down in the conference room when she needs to. (See FAC ¶¶ 27, 37, 42.) Neither accommodation would appear to pose an undue burden to defendant, as plaintiff's position appears to involve work that is primarily done on a "virtual basis," via "Skype, e-mail and collaborative software ," (id. ¶ 16; see also id. ¶ 25 (noting that plaintiff's manager "works from his home [,] near Chicago")), and thus not dependent on where she works. Moreover, defendant has allegedly allowed Plaintiff to work from home on and off since 2011. (Id. ¶ 14).The court concludes that plaintiff has plausibly alleged that either of the accommodations she requested would constitute a "reasonable accommodation " under FEHA. Because defendant denied her both accommodations and left her with only one other "reasonable" alternative—going on medical leave—it has, under the facts alleged, failed to comply with section 11068(c). This failure is sufficient for the court to deny defendant's Motion to dismiss plaintiff's third cause of action to the extent it is brought under FEHA. It is also sufficient for the court to deny defendant's Motion to dismiss plaintiff's first cause of action to the extent it is brought under FEHA, as failure to comply with section 11068(c) constitutes "adverse employment action" when it leads to loss of income. See Wallace, 245 Cal.App.4th at 134–37199 Cal.Rptr.3d 462 (granting judgment for plaintiff on FEHA disability discrimination claim where adverse action alleged was placement on unpaid disability leave in violation of section 11068(c) ).

On the other hand, in the recent unreported decision of White v. Emp't Dev. Dep't, C082811 (Cal. Ct. App. Mar. 3, 2020), the California Court of Appeal for the Third District held that the employee's request to work from home was an unreasonable accommodation request. One of the duties of the plaintiff's employment was the handling of confidential personnel records. This made the request to work from home impractical. The parties do not appear to have raised and the Court did not discuss whether technology could have ameliorated these confidentiality concerns (at 21):

Third, White contends EDD denied her a reasonable accommodation by not allowing her to telecommute. But White acknowledges that her position did not allow for telecommuting under EDD policy, and never attempts to rebut EDD's offered evidence that her job duties were ill suited for telecommuting . EDD explained that White's position involved handling confidential records about EDD personnel, and it would not be reasonable for her to shuttle this confidential information to and from the workplace and her home. Rather than address this evidence, however, White claims that EDD should have allowed telecommuting anyway because it would not have caused EDD to suffer any undue hardship. But although an employer need not provide a reasonable accommodation when doing so would impose an "undue hardship" (Gov. Code, § 12940, subd. (m)), it can always deny unreasonable accommodation requests. White also claims the trial court should have left it to a jury to determine whether telecommuting was a reasonable option under the reasoning of Norris vAllied-Sysco Food ServicesInc. (N.D. Cal. 1996) 948 F.Supp. 1418, affd. sub nomNorris vSysco Corp. (9th Cir. 1999) 191 F.3d 1043. But that case is easily distinguishable. The employer there simply ignored the employee's request to telecommute (id. at p. 1425), and the evidence presented showed the employee reasonably could have performed certain administrative duties at home (id. at pp. 1431-1432). EDD, in contrast, promptly responded to White's inquiries about telecommuting , and explained her handling of confidential personnel records made the request impractical. White never effectively countered this factual showing to explain why telecommuting would nonetheless be reasonable. She instead offers only a single sentence that she was, at some point in her career, allowed to work from home "at times." But that showing, without more, did not overcome EDD's offered evidence and raise a triable issue of material fact.

In Andrade v. City of Milpitas, H037124 (Cal. Ct. App. Jan. 4, 2013) (unreported), the plaintiff suffered from fibromyalgia. She was an office specialist for the city. Her position involved transcribing planning commission meetings and drafting the meeting minutes, as well as performing office administrative functions, filing documents, etc. The city had allowed the plaintiff to work from home for two to four hours per week. She could transcribe the meeting minutes during that time. However, the plaintiff argued that she had not been reasonably accommodated because the city never provided her with network access. The California Court of Appeal for the Sixth District disagreed, finding that network access was not necessary in order to transcribe the minutes because she could do so from videos of the meetings on tape or the city's website (at 9-10):

Here, the undisputed evidence was that Andrade requested that she be allowed to work from home for two to four hours per week depending on her health and ability to work. The City agreed that Andrade could transcribe the minutes of the planning commission at home. The City subsequently agreed that she could transcribe the library advisory commission and bicycle and pedestrian advisory commission minutes at home. Andrade testified that transcribing the planning commission minutes could take from 45 minutes to four days depending on the length of the meeting. Thus, the City offered a reasonable accommodation for Andrade's disability.

Andrade argues that it is undisputed that the City never provided her with the necessary network access, and thus she was unable to work from home. However, Andrade testified that she transcribes the library commission minutes from tapes brought to her by another employee. Andrade also testified that she transcribes the planning commission meetings after she accesses the videos of the meetings that are available on the City's public Web site. Thus, it is unnecessary for Andrade to access the City's secure internal server system in order to transcribe the minutes from home.

Authorities:
Americans with Disabilities Act, 42 U.S.C. § 12201 et. seq.
Scotch v. Art Institute of California, 173 Cal.App.4th 986 (Cal. Ct. App. 2009)
Hanson v. Lucky Stores, Inc., 74 Cal.App.4th 215 (Cal. Ct. App. 1999)
Norris v. Allied-Sysco Food Services, 948 F. Supp. 1418 (N.D. Cal. 1996)
Norris v. Sysco Corp., 191 F.3d 1043 (9th Cir. 1999)
Ravel v. Hewlett-Packard Enter., Inc., 228 F. Supp. 3d 1086 (E.D. Cal. 2017)
White v. Emp't Dev. Dep't, C082811 (Cal. Ct. App. Mar. 3, 2020)
Andrade v. City of Milpitas, H037124 (Cal. Ct. App. Jan. 4, 2013)