What is the test for a train company to respond to a passenger complaint?
Canada (Federal), Canada
The following excerpt is from Hughes v. Transport Canada, 2014 CHRT 19 (CanLII):
Also, the response or explanation must be sufficient and not a pretext (Basi v. Canadian National Railway (No. 1), (1988), 9 C.H.R.R. D/5029 (C.H.R.T), at paragraph 38474).
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