What is the CRT's procedure for conducting a hearing in a personal injury matter?

6. The CRT has discretion to decide the format of the hearing, including by writing, telephone, videoconferencing, email, or a combination of these. Some of the evidence in this dispute amounts to a “he said, she said” scenario. In Yas v. Pope, 2018 BCSC 282 at paragraphs 32 to 38, the court recognized the CRT’s process and that oral hearings are not required where credibility is in issue. I find that I am properly able to assess and weigh the documentary evidence and submissions before me without an oral hearing. Further, bearing in mind the CRT’s mandate that includes proportionality and a speedy resolution of disputes and that neither party asked for an oral hearing, I find an oral hearing is not necessary.