Does a claimant have to follow up their obligations under the Health and Social Security Act?
Canada (Federal), Canada
The following excerpt is from W. B. v Canada Employment Insurance Commission, 2018 SST 1057 (CanLII):
Yes. Even though he did not take any action to enquire about his benefits, his circumstances were exceptional, and he therefore acted as reasonable person would have done in his situation. If claimants have not taken “reasonably prompt steps” to follow up on their obligations under the Act, then exceptional circumstances can excuse this lack of action (Attorney General of Canada v. Somwaru, 2010 FCA 336).
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