What is the test for reasonable accommodation provided by a service provider to an employee who suffers from multiple sclerosis?
Alberta, Canada
The following excerpt is from Northrup v Noralta Lodge Ltd., 2020 AHRC 93 (CanLII):
Accommodation by a service provider must be reasonable given the specific circumstances. As set out in Callan v. Suncor Inc.[3] in the context of employment: There is no duty of instant or perfect accommodation, only reasonable accommodation. The reasonableness of the employer’s accommodation must be evaluated considering the knowledge of the employer, together with the cost, complexity and expense of any physical accommodation required and other similar factors. The test is not subjective and the employee is not entitled to dictate the accommodation he or she will accept.
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