Alexsei is a legal AI startup that provides answers to legal questions. We are a team of software engineers and lawyers working hard to achieve our long-term mission of making the law more accessible; that is, easier to understand more quickly and affordably.
As a Customer Success Manager you’ll work with cutting edge technology and a powerful product to help quality clients (Law firms and inhouse counsel).
- You will manage projects regarding the creation and implementation of new customer onboard strategy
- Your strong technical knowledge will help you to train our new and current clients in how using and dealing with our product
- You know to analyse and present data which will help you to improve the success of our clients and our relationship with them
- You’ll work in collaboration with different teams to be part of the continuous improvement of AI.
- You spent at least 5 years in a project management role dealing with tech products and / or in the tech industry
- You have excellent written and verbal communication skills which you use to develop strong client relationship
- You’re proactive and resourceful
- You love fast-paced work environment and thrive in it
- You manage well pressure and keep an opened and collaborative attitude while solving complex problems
The dream candidate will also have the following (but don’t worry – if you don’t, we’ll teach you!)
- You’ll comfortable with Jira in addition to Intercom
- You’ll comfortable with Facebook for Developers
If you’re interested in this position but do not meet all the requirements, we’d still love to hear from you – just drop us a line to convince us you’re the best fit!
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